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Your data choices at smmatka

Our Privacy Policy explains how we collect, use, store and protect the details you share while opening your account, using the lobby, contacting support or making payments through…

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smmatka Your data choices at smmatka
CONTACT ROUTES

Reach us about privacy requests

Privacy questions should reach the team that can act on account records, not a general inbox with no context.

Account privacy email Use the privacy email listed inside your account area to ask for data access, correction or deletion. Include only the details needed to identify your account and avoid sending full UPI IDs unless we request them.
Live chat handoff If you start through chat, ask for a privacy request handoff. The chat team can record your concern, confirm your account contact details and move the case to the privacy queue for a written reply.
Payment record query For UPI, Paytm, PhonePe or Google Pay questions, share the transaction reference, date and account mobile number. We use these details to match wallet records without asking for sensitive app passwords or bank login data.
DATA CARE

How your privacy is handled

We keep privacy handling practical: collect what is needed, limit access inside our team and retain records only for account operation, payment checks, safety review and legal duties.

Data we collect

We collect account contact details, login events, device signals, payment references, support chats and cookie data. Game activity such as Blackjack, Shaman or Bingo may be linked to your account for wallet accuracy and dispute checks.

Payment privacy

UPI, Paytm, PhonePe and Google Pay records are used to match deposits, withdrawals and failed attempts. We store references, timestamps and status updates, not your app password, banking PIN or full card-style credentials.

Cookie control

Cookies help keep you signed in, remember language or device preferences and detect unusual session patterns. You can clear browser cookies, but some account checks may ask you to verify access again after removal.

Security access

Only team roles that need account or payment context can view relevant records. We use internal permission checks, request trails and session monitoring so privacy work can be traced when a correction or disclosure request is handled.

Retention approach

We keep account, wallet and support records for as long as needed for service operation, dispute handling, fraud prevention and legal duties. When records are no longer needed, we delete, anonymise or restrict access where practical.

Your requests

You can ask to access, correct or delete personal data linked to your account. We will check your identity first, then respond with the action taken or the reason a record must be retained.

Common privacy questions answered

These answers explain how our Privacy Policy works in daily account use, including payments, cookies, security checks and contact choices. They are written for India account holders and should be read with the full policy above. If your request involves eligibility, access or account availability, the outcome depends on local law and is available where local law permits.

We collect data needed to run your account, such as name, mobile number, email address, login records, device details, payment references, support messages, cookie data and wallet activity linked to your account.

Payment references help us match UPI, Paytm, PhonePe and Google Pay activity with your wallet. They also help us check failed attempts, withdrawal queries and account disputes without asking for app passwords or banking PINs.

Yes. Contact us through the privacy route inside your account and ask for access to your personal data. We may confirm your identity before sharing records, because those records can include wallet and support details.

Send the correct detail and the account contact you used when joining. We may request confirmation through your registered mobile number or email before updating data that affects login, wallet checks or support records.

We may share limited data with payment processors, verification partners, hosting providers, analytics tools or legal authorities when required. Each sharing purpose is tied to account operation, security, payment handling or legal duties.

Cookies keep your session active, remember basic settings and help detect unusual access patterns. You can clear them in your browser, though some privacy and security checks may ask you to confirm account access again.

Send a deletion request through the privacy contact path in your account. We will verify you, remove data where allowed and explain any records we must retain for payment disputes, security checks or legal duties.

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